Case Specialist Trainee (Multiple Locations)
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Our client is a unique and distinctive leader in the child care industry. They offer support and education to both parents and early childhood educators. They help parents to navigate the child care system and find the best possible care for their child. They also provide training, technical assistance and professional development to early childhood educators, to assist them in creating quality learning environments for children of all backgrounds and abilities.
overview
Essential Duties and Responsibilities: Within the team structure, Case Specialist Trainees are expected to meet all benchmarks outlined within the Training Program and provide case management services to families enrolled in subsidized child care programs, which include the following responsibilities: • Receive and process documentation submitted by families and child care providers, in a timely manner and according to program regulations and guidelines. 20% • Conduct face-to-face meetings, both scheduled and walk-in, with families and child care providers in order to receive and process documentation and/or discuss changes in the family’s case. 15% • Review family cases and request appropriate documentation to maintain family eligibility and program compliance. 10% • Certify and re-certify families within specified timeframes; including families with special circumstances, such as CPS. 10% • Develop and maintain accurate, legible and complete written records of families’ program activity. 10% • Ensure the proper maintenance of family case files through properly reviewing, updating and filing information and documentation provided by the family. 10% • Provide eligibility tracking (e.g., student parents, variable work schedule and self-employed parents, CPS parents, terminating families, families in local/state appeals, siblings on waiting lists, CalWORKS participants). 5% • Complete case management tasks to ensure that child care contracting is completed in an accurate and timely fashion. 5% • Enroll new families qualifying for subsidized childcare. 5% • Work together with staff from other agencies, including Department of Children and Family Services, for the benefit of participating families. 5% • Provide support and technical assistance, as needed, to parents and providers, regarding child care options and locating and accessing community resources. 5% Job Specifications: • Associate’s Degree in the field of Psychology, Sociology, Child Development, Social Work, Human Services, Family Studies, or related field (as approved) or 2 years equivalent related work experience. Bachelor’s Degree preferred. • Strong interpersonal skills; the ability to honor confidentiality, and work sensitively and supportively with participating families. • Demonstrated proficiency and experience with Windows-based programs and data entry. • Develop and maintain knowledge of program regulations, guidelines and funding terms and conditions necessary for performance of responsibilities. 5% • Flexibility, maturity of judgment and ability to work collegially. • Strong organizational skills and the ability to complete projects under tight deadlines, even when there are competing requirements and changes in assignments. • Ability to delegate and direct the work of others to ensure timely workflow processes and program compliance. • Experience working with families and children at risk of abuse or neglect, a plus. • Ability to converse, write and/or translate in Spanish, or Armenian, as well as English strongly preferred in order to convey program information in the native language of the family. • Ability to maintain cooperative, diplomatic working relationships with co-workers, supervisors, and the public to work as part of a team, and collaborate with colleagues. • Ability to maintain all assigned workflow and a high level of customer satisfaction in a fast paced working environment.