Manager of Customer Success

company

Our client is a Software Development company that provides a writing-enhancement service powered by a proprietary data set of more than 350 million job posts. They use AI to analyze job descriptions in real time, highlighting jargon, boring bits, and words that could come across as particularly masculine or feminine. They bring the world's most advanced language insights into your hiring and employer brand content. Inclusive, on-brand content, every time you write.

qualifications

• High School/GED
• leading a Customer Success team of 6+ in growth-stage (3+ years)
• 3+ years of experience in ANY of the following:
  • Successfully delivering on NRR and adoption targets as a manager
  • Salesforce
  • Tableau
  • Leading a Customer Success team in a SaaS startup environment

• How many accounts are you currently responsible for (in your book of business)?
• What are your Base Salary expectations?
• How many direct reports (Customer Success Managers) do you currently have?
• What is your full Interview Availability for the next week (Example: Wednesday, 2/9: 9-11am, 3-5pm CST)?

overview

Top "Must-Have" Skills for this job: • 3+ years of professional experience as a Manager of Customer Success • 3+ years of experience leading a Customer Success team of 6+ in growth-stage, SaaS startup environments • Successfully delivered on NRR and adoption targets as a manager • Results-minded and know how to capitalize on the strengths of people around you • Excellent communication skills and ability to convey a unique vision to inspire customers • 3+ years of experience using Salesforce, Tableau, MS Office, Gong.io, Confluence, or Slack • Self-starter, a planner, and a doer Selling Points: • Full Benefits (Medical, Dental, Vision) • Unlimited PTO • Corporate Coaching • Wellness &Home Office Stipend • Internal Growth Opportunities • Fully Remote • And much more! *Schedule: Monday - Friday, Core Business Hours | Remote

benefits