Implementation Lead

company

Health technology company focused on reimagining the healthcare technology stack to enrich every patient-physician interaction. We use wearable tech, voice interface, and artificial intelligence to relieve administrative burdens and improve outcomes.

overview

Required skills and experience: *Have 2+ years of customer success or implementation at a health system, payer, EHR company, or third party in the healthcare IT space; *Have experience understanding health system / customer needs and translating them into achievable goals; *Have the ability to translate technical concepts to a variety of audiences from technical to operational to executive; *Passionate about supporting and transforming customers’ experience *Flexible with travel in this abnormal time. (Travel would start low but could increase to 25%) What you need to know: Our Implementation Leads are responsible for installing and ensuring the success of the company products. Individuals in this role specialize in a functional area and product or set of products. Key counterparts at the customer site are VPs, operational leads, and IT leads over their functional area of scope. Additional job details: *Own discovery and scoping of the software for our customers; perform in-depth troubleshooting to identify root cause while understanding the customer’s skill level and communicating in the manner most appropriate; *Maintain and own project plan for the implementation and ensure software is executed within the customers workflows with the highest value and ROI; *Own resolution of high priority items during post-implementation phase. As account moves into stabilization, transition ownership to Support; *Ensure our customers are on the optimal configuration settings for your area of scope across accounts (and shared ownership with other Implementation Leads for shared settings); *Facilitate cross-functional meetings with product team and ensure the product roadmap matches customer needs for your area of scope.

benefits